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PLEASE FOLLOW THESE STEPS:
Place your order online or pop in-store for the services and repairs you require (please get in touch if you need any assistance). If you are based outside of NZ, please get a shipping quote before placing your order. Please don't send your bat/s in unless you've placed an order.
Send your bat into our workshop from anywhere around the world (Fantail doesn't organise or pay for this) with your order number and name attached. This is vital to connect your bat/s with your order. Please don't send your bat cover; it may not be returned.
Your bat will join the queue as soon as it arrives. You won't be notified when your bat arrives.
Once complete, your bat/s will be couriered to the address given in your order details (the return shipping is calculated and paid for in the checkout of our website). You will be sent an email with the tracking details upon dispatch, or we will let you know that it is ready for pick up.
Send or drop your bat/s off to the following address:
Fantail 84C Elizabeth Knox Place St Johns, Auckland 1072 New Zealand
We can have 60+ open orders at any given time, and as we work on a first-come, first-served basis, it's not possible to provide you with a time or day, so please don't call the store.
We can, however, provide you with our current timelines VIEW HERE
If you are concerned that your order has been completed but haven't been notified, click on the order status button in your email receipt.
Add the items you would like to purchase to your cart and proceed to the checkout to get a shipping quote. Our system will calculate shipping rates based on your delivery address, order weight and order value. Thus, all orders are trackable from dispatch to delivery.
New Zealand - orders are sent through NZ Couriers. Allow 1 to 5 business days for delivery.
Australia - Tax & Duties get calculated in the checkout of our website. Orders are sent through two carriers. For DHL Express, allow 1 to 4 business days for delivery, and NZ Courier Post allow 5 to 14 business days.
Rest of World - Tax & Duties get calculated in the checkout of our website. Orders are sent through DHL Express. Allow 1 to 4 business days for delivery.