CRACK REPAIR
Fantail Workshop

CRACK REPAIR


$29.90 NZD Save Liquid error (product-template line 140): Computation results to '-Infinity'%
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Tax included. Shipping calculated at checkout.
Only -634 items in stock!

We can repair the majority of cracks. Our craftsman will evaluate each bat when it arrives and if it is deemed unrepairable you will receive a refund (excluding shipping costs)

If you are unsure if the crack is a major, medium or minor repair please send us an email or message us via our Instagram or Facebook page with a picture of the crack and we will let you know if it's repairable and what level of repair you require.

PLEASE NOTE: This is a crack repair service not a crack prevention service. We don't offer any warranty on our crack repairs but we do our best to ensure they hold for as long as possible. Crack repairs are a temporary solution if you are wanting a permanent solution we'd recommend purchasing a new bat. If you need any further details please get in touch before placing an order.

PLEASE FOLLOW THESE STEPS: 

  1. Place your order online or pop in-store for the services and repairs you require (please get in touch if you need any assistance). Please don't send your bat/s in unless you've placed an order.
  2. Send your bat into our workshop from anywhere around the world (Fantail doesn't organise or pay for this) with your order number, name and contact details attached. Please don't send your bat cover; it may not be returned.
  3.  Your bat will join the queue as soon as it arrives. You won't be notified when your bat arrives.
  4. Once complete, your bat/s will be couriered to the address given in your order details (the return shipping is calculated and paid for in the checkout of our website). You will be sent an email with the tracking details upon dispatch, or we will let you know that it is ready for pick up. 
      Send or drop your bat/s off to the following address:

      Fantail
      84C Elizabeth Knox Place
      St Johns, Auckland 1072
      New Zealand

      These timelines are a guide not a guarantee and change throughout each month.
      We will do our best to have your order ready as soon as possible. If you are collecting your bat you will receive a text when your order is ready for pick up. Otherwise you will receive an email once your order has been dispatched with tracking details.
      Please don’t call the store. We can have 60+ open orders at any moment, and as we work on a first-in, first-served basis, we can’t give you a time or day. Therefore, we can only provide you with current timelines below.

      New Bats

      Pre-made - 2 to 4 working days once your selection is confirmed - For any services to be completed.

      Made to order - 4 to 7 working days once your selection is confirmed - For your bat/s to be made and any services to be completed

      Custom - Once your design is confirmed allow 4 to 7 working days - For your bat/s to be made and any services to be completed

      Services & Repairs

      1 to 3 working days - facings and toe guards.

      3 to 5 working days - knocking in and clean face services.

      4 to 6 working days - handle replacements and weight reductions.

      2 to 5 working days - crack repairs and all other services.

      Please note: Working days are Monday to Friday

      To get a shipping quote, add the items you would like to purchase to your cart and proceed to the checkout. Our system will calculate shipping rates based on your delivery address, order weight and order value. All orders are trackable from dispatch to delivery.

      • Domestic / New Zealand orders get sent via Post Haste. Allow 1 to 3 days for delivery.
      • International Orders get sent via DHL Express. Tax & Duties get calculated in the checkout of our website. Allow 1 to 4 days for delivery.

        Click, Drop & collect allows you to place your order through our website, drop your bat/s off to our store then collect your bat/s from our Auckland store when the work is complete.

        How do I select store collection?
        Proceed to the checkout of our website with the items you'd like to purchase in your cart, you will then be offered a delivery method of "Ship" or "Pick up". Select "Pick up" then proceed with your payment details.

        During what times will Click, Drop & Collect be open?
        Click, Drop & Collect will run as per our regular store opening hours.

        Is the Click, Drop & Collect option free?
        Yes, our contactless Click and Collect is completely free.

        How will I know my order is ready for collection?
        We will email you when your order is ready for you to collect.

        Can I drop my bat off during Level 3?
        Yes, please place your order via our website. You can then drop your bat/s off anytime during our regular opening hours. Once your order has been completed, we will let you know when your order is ready for collection. Collection can be made anytime during our regular opening hours, or we can send it to your chosen address.

        I am still confused, is there someone I can talk to? 
        If you are still unsure, please contact us via our online email form.